We are looking for a Customer Service and Online Sales Executive to improve customer service experience by giving timely responses to customer enquiries. Your role will also help improving product discovery, and provide interesting messaging, social and content based marketing campaigns to our e-commerce customers.
Who will love this job?
You are likely to love this job if you are an adaptive and energetic person, who is action oriented, an empathetic listener with good social skills and EQ. This job is for people who enjoy rooms of personal and professional growth, and an exposure to many cutting-edge aspects of e-commerce business. You are also likely to love this job if you appreciate handmade products and craftsmanship, and enjoy sharing your knowledge with customers.
What you’ll do?
- Provide timely customer service to our e-commerce customers
- Resolving customer queries and recommending solutions
- Guiding customer through product discoveries and purchase decisions
- Develop deep knowledge of our products and the craftsmenship
- Identify marketing and revenue opportunities
- Be a strong player in messaging and content based marketing for our e-commerce brands
You should have:
- Fluency in English
- Superb communication skills
- Solid experience in a customer facing role
- Bonus experiences (the following are bonuses to your application but not a must): sales skill, experience in customer service, experience in messaging based marketing, experience managing a Facebook page or Instagram account for business, or experience working in an e-commerce company)